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FAQ

What are the benefits of the Slim Mama Shake?

Where do we begin! To make it easier, we’ve listed them in dot point form:

  • High in protein - contains whey protein to keep you fuller for longer
  • Packed with vitamins and minerals - providing 25% of your recommended daily intake
  • Excellent source of fibre - with 7g of fibre per serve! 
  • Contains collagen which helps with hair, skin, and nail health 
  • No preservatives, artificial sweeteners, or colours
  • Assists in weight loss or muscle gain (depending on your goals)
  • Easy on digestion
  • Tastes delicious - smooth and silky with no aftertaste
  • Meets all the requirements to be used as a meal replacement
  • A convenient, calorie-controlled, and nutritionally balanced meal substitute that you can make in under a minute!

An analysis from the International Journal of Obesity and Related Metabolic Disorders reviewed studies that compared reduced-calorie diets with those on liquid meal replacements. Both groups lost weight at the three-month and one-year mark, but the meal-replacement group lost more.


Is the Slim Mama Shake a protein shake or a meal replacement? 

Meal replacement shakes and protein shakes are similar products that are both designed to help you reach your health and weight loss goals. The difference is that a meal replacement shake has more health benefits and can be used to replace a meal. 

The Slim Mama Shake is a formulated meal replacement shake designed to assist with weight loss. If you substitute one (or two) of your meals with the Slim Mama Shake, and follow our Weight Loss Guide eBook (which comes free with each purchase), you will be able to lose weight and become the healthiest version of you!

In accordance with the Food Standards Australia New Zealand Act 1991 (Cth), for a product to be classified as a meal replacement it must contain a minimum 12g of protein, 850kj, and 25% of your recommended daily intake of vitamins and minerals. Well, good news Mamas - our Slim Mama Shake has all of the above! We also decided to add 7g of fibre per serve which according to the government standards places it as an “Excellent source of fibre”.


What is collagen, what are the benefits, and why is it in the Slim Mama Shake?

You may have heard about the new craze going around in the health space - collagen. Collagen peptides are a versatile source of protein and an important element of healthy nutrition. Our bodies produce collagen, but like most things in the body it slows down with age. Other factors such as smoking, sun exposure, and an unhealthy diet can also reduce production.

So what's so good about collagen? Let’s see what the science says:

  • Helps build muscle and burn fat
  • May reverse ageing
  • May help build strong hair, skin, and nails
  • May reduce cellulite
  • May improve digestive health
  • May ease joint pain

This is why we decided to add collagen into the Slim Mama Shake!


What is whey protein?

The main protein source found in the Slim Mama Shake is Whey Protein. Whey (pronounced WAY) is one of the two main proteins in milk (about 20%), the other being casein (about 80%). Whey is separated out during the manufacturing of cheese from dairy milk. It is then filtered, purified, and dried to form whey powder. Whey powder is low in lactose and contains all nine essential amino acids. This means it is a complete protein source, whilst retaining essential vitamins and minerals like calcium and vitamin B12.


What are the benefits of whey?

Whey protein is among the most studied supplements in the world! It has a very high nutritional value, and scientific studies have revealed numerous health benefits. These include: 

  • Helps with weight loss 
  • Promotes muscle growth 
  • May lower blood pressure 
  • Helps keep you fuller for longer 
  • Improves immune function 
  • Helps control food cravings 
  • Helps preserve muscle when losing weight 

This is why the Slim Mama Shake is made with the wonder that is whey protein!


How is the Slim Mama Shake sweetened?

We only use the natural sweeteners Stevia (extracted from the leaves of the plant species Stevia rebaudiana) and Thaumatin (extracted from the Katemfe fruit). The Slim Mama Shake contains no sucralose or aspartame.


When should I drink the Slim Mama Shake?

We recommend replacing either breakfast, lunch, or both with the Slim Mama Shake - along with following a healthy calorie controlled diet. We have eBooks and blog posts to help you with your diet and goals.


Can I consume the Slim Mama Shake while pregnant or breastfeeding? 

PREGNANCY: As every individual is different and may have specific requirements or a need for special caution, we advise women who are pregnant to seek independent advice from their health practitioner before taking any nutritional supplements 

BREASTFEEDING: The Slim Mama Shake is a food product with no artificial ingredients, caffeine, or accelerants, so it can be safely consumed by breastfeeding mums. 

In saying that, mamas are all very different and breastfeeding mamas have different dietary needs. Babies can also have food sensitivities, allergies, colic, or digestive issues. When it comes to our precious children it is best to play it safe, and that is why we recommend that you seek the advice of your health professional before making any changes to your diet.


Is the Slim Mama Shake suitable if I have celiac disease?

Yes. The Slim Mama Shake is gluten free. It is manufactured in a facility that processes wheat, but every batch gets tested for gluten after manufacturing is complete.


Is the Slim Mama Shake vegan or vegetarian?

No, the Slim Mama Shake contains whey and collagen protein which are not suitable if you are following a vegan or vegetarian diet.


Why is there sugar in a serving of the Slim Mama Shake when made as directed?

Each flavour Slim Mama Shake itself has less that 1.5g sugar per serve. The sugar you see in the nutritional information is from the low fat milk. Milk, and other dairy products such as yogurt, contain the naturally occurring sugar lactose. Unlike added sugars such as corn syrup and cane sugar, which contribute plenty of calories but zero nutritional value, the natural sugars in dairy are part of a nutrient dense package, so they aren't something you need to worry about in your diet when consumed in moderation.


Can I use water to make my Slim Mama Shake?

The Slim Mama Shake is designed to be used as a meal replacement. According to the Food Standards Australia New Zealand Act 1991 (Cth), for a product to be classified as a meal replacement it must contain a minimum 12g protein, 850kj and 25% of your recommended daily intake of vitamins and minerals. The Slim Mama Shake adheres to these standards when consumed as per the directions. In other words, we recommend low fat milk if you are using the product as a meal replacement. However, if you are using the Slim Mama Shake as a post workout shake then it’s fine to use with water. It tastes just as good! Trust us, we’ve tried it!


Do I have to use cow's milk? 

You can enjoy the Slim Mama Shake with any type of milk. We recommend that you choose a low fat version of your milk of choice.

There are a number of different milk options. Some examples include low fat lactose free milk, low fat soy milk, low fat oat milk, unsweetened almond milk, and unsweetened coconut milk. 

If you would like to use unsweetened almond milk, we recommend that you add a piece of fruit (or anything that has around 120-140 calories) to your shake to make up for the calories that the cow's milk would have provided.


Can you use the Slim Mama Shake to maintain weight?

Of course! Weight maintenance is about making sure your calorie intake matches your calorie output. The Slim Mama Shake is a convenient and easy breakfast to have when you're on the go - so you can be sure you are having a healthy, calorie controlled breakfast to start off your day!


Is there a subscription service?

We sure do! When you subscribe you get free delivery and have the choice of your shake coming every 2 weeks, 3 weeks or monthly. Cancel at anytime, but there is a minimum of 3 orders when you start your subscription. You can subscribe on each product page. 


Does the Slim Mama Shake contain milk, soy, gluten or nuts?

The Slim Mama Shake is free of gluten, nuts and artificial sweeteners, however, it contains milk.

The Slim Mama shake contains whey, which is a dairy product as it is a by-product of the cheese making process. However, whey is naturally low in lactose. It's important to remember the amount of lactose tolerated will vary between individuals.

As always if you have any allergies, we recommend that you check the ingredients list to ensure that the product does not contain anything that you may be allergic to. You can find the ingredient list of each product in the shop section of the website.



Shipping & Returns

How much does shipping cost?

Our Standard shipping cost is $9.95. If you are ordering just one sample pack the shipping cost is $4.95. Most orders are delivered via courier. Please note that our couriers do not deliver to PO Boxes or Parcel Lockers. 

We also offer an Express shipping option (via Australia Post) for $18.50. 

When you subscribe you get free delivery and have the choice of your shake coming every 2 weeks, 3 weeks or monthly. Cancel at anytime, but there is a minimum of 3 orders when you start your subscription. You can subscribe on each product page. 


Do you ship internationally?

At this stage, we only deliver to Australian addresses.

 

Has my order been shipped yet?

You will receive a confirmation email once your order has shipped (please check your junk mail as sometimes it can get redirected there!).


How do I request a return or refund?

You are eligible for a refund or replacement product if your order: 

  • was damaged during shipment 
  • arrives after its expiration date 
  • is not what you ordered

Please note: refund/replacement request must be sent within 14 days of receiving the product. 

If you believe you are eligible for a refund or replacement, please email our Customer Service team by filling out our ‘Contact Us‘ form, and provide: 

  • your name
  • your contact phone number
  • the order number
  • photo of issue
  • the reason for returning the product

If you are eligible for a refund or replacement, we will contact you to let you know when you should expect delivery of the replacement product or your refund.

No refunds available on digital products.


Can I cancel my order?

Unfortunately, if your order has already been dispatched when you contact us, we will be unable to cancel the order. Please refer to our refund policy above for further information.