DELIVERY TO AUSTRALIA ONLY.
We do not deliver to PO Boxes or Parcel lockers.
Orders are sent via Sendle, or if they are more remote via Australia Post.
Delivery is a flat rate of $9.95 per order to anywhere in Australia. Shipping is $4.95 when ordering one 60g sample pack.
Once your order has been processed, you'll receive an email with tracking details that will give you a delivery time estimate. Please check your junk mail as some customers find this email is redirected to this folder.
We endeavour to process orders within 24 hours however there may be times where delays are outside of our control. Please note that orders placed on Friday, Saturday and Sunday will not be collected by our courier until the next business day ie Monday.
If you wish to ensure that you order arrives quickly then you can opt in to have your order sent Express Post via Australia post for $18.50.
Deliveries may take longer during November and December, please allow extra time due to the high volume of orders during these months.
Once your order has been placed changes are able to be made so long as your parcel has not been picked up or sent. Please double check your shipping address is correct before confirming your order.
If parcels are not collected or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.
If you do find you have entered incorrect shipping information please email us ASAP at firstname.lastname@example.org and we will attempt to correct the mistake.
On the event that your parcel is late up or is lost, please contact us email@example.com and we can follow up for you.
CHRISTMAS & SALE PERIODS
During Christmas and sale periods please allow extra time for your parcels to arrive. We aim to get your orders out ASAP, as we know how important it is to receive your items promptly. Please know that not always, but in some instances the volume of orders we receive may increase delivery timeframes marginally. If you have any queries, please contact us on firstname.lastname@example.org